Delta Virtual Job Tryout (VJT): Application Process, Assessment & Preparation Tips
Those considering applying for a position at Delta Airlines will quickly notice that they are required to complete a Virtual Job Tryout! Applicants can only progress to an interview if they pass this online test.
This traditionally unusual job application process may intimidate those who are used to proceeding directly from an application to an interview. It can be difficult for many to know what to expect from a Virtual Job Tryout.
In this article, we’ll tell you what the Virtual Job Tryout involves, including examples of virtual scenarios you might be presented with. We’ll also go over some important preparation tips to put your mind at ease before you start your application!
Table of Contents
Understanding Delta VJT
Delta’s Virtual Job Tryout is a combination of online test questions and simulations of real-world scenarios one might encounter on the job.
The Virtual Job Tryout is broken down into sections designed to measure different skills and traits required to be a successful employee at Delta, such as memory skills, social skills, motivations, and adaptability.
Application Process for Delta VJT
The application process differs slightly depending on the role you are applying for, but one of the most popular positions is that of Flight Attendant. The process of applying for this position is as follows:
- The applicant creates a profile through Delta’s website and completes a fairly traditional online job application
- The applicant completes a Talent Assessment, which is an online activity that aims to identify the applicant’s strengths in the workplace
- The applicant completes the Virtual Job Tryout and is graded on their performance
- If the applicant’s performance in the Virtual Job Tryout is deemed adequate, they will be invited to an On-Demand Interview, which is an online job interview
- If the applicant’s performance in the On-Demand Interview is deemed adequate, the applicant will be invited to an in-person event day which includes in-person interviews, introductions to Delta, and conversations
- Finally, applicants who have a successful in-person interview on the event day will be offered a conditional job offer as a flight attendant.
Types of Assessments in Delta VJT
The six assessment sections that make up the flight attendant Virtual Job Tryout are as follows:
- Handle Work Challenges. This section consists of seven multi-choice questions about how you would respond or act in a variety of dilemmas and situations that call for decision-making
- Serve Your Passengers. In this section, you are given a manual, information about the airplane, and a seating plan, and once again faced with a set of multi-choice questions.
These questions pertain to things like distributing refreshments efficiently to all the passengers and helping passengers who wish to switch seats
- Understand Passengers. In this section, you are required to listen to audio recordings of passengers and identify the emotional state they are in. This is a test of your empathy
- Tell Us Your Story. This section involves questions about your values, career aspirations, and other non-skill traits that would often come up in a job interview. This is intended to test your values to see if they align with the company
- Recall Passenger Needs. This section tests your tendency to attend to your passengers and remember important details about them.
This is tested by asking you to recall information about the audio recordings in the Understand Passengers section, including the emotions they conveyed as well as the content of what they said
- Describe Your Approach. This section presents you with pairs of statements from which you are to select the one that best matches your approach in the workplace.
These questions are typically about how you tend to interact with customers, coworkers, and employers. Instead of comparing your values to those of Delta, this is meant to compare your personality to Delta’s values.
Example Questions of the Delta VJT
For Handle Work Challenges questions, the VJT will present a handful of scenarios that will demand you to remain flexible, decisive, empathetic, and professional. You could expect questions such as:
- Those involving infants and their parents who might not have adequately prepared for their babies’ needs
- Unruly passengers who might be unwilling to transfer seats or follow safety procedures during landing or takeoff
- Dealing with passengers who refuse to put away their devices
There are also Serve Your Passengers questions, which can include questions like:
- Fair and effective resource distribution, such as the number of passengers who can buy both x and y during a flight and those that can use blankets
- Rearranging the seat plan to accommodate passenger requests
- Questions related to airplane safety and facilities, such as available restrooms, nearest exits, and so on.
In other sections of the VJT, you’ll be asked to determine what emotion the passenger is feeling or recall what they specifically request. These challenge your ability to pay attention and remember details, so laser focus is important.
You’ll also encounter “this or that” questions, where you’ll choose from a few options the statement you most agree with. These are mostly subjective questions, so being authentic would help you breeze through them.
Preparation Tips for Delta VJT
Some key steps to preparing for the Virtual Job Tryout include:
- Take the practice test available on JobTestPrep. JobTestPrep offers a package that includes multiple simulations of the Virtual Job Tryout, including results, correct answers, and feedback.
This is the most concrete way to prepare for the Virtual Job Tryout – by essentially practicing on the Virtual Job Tryout itself!
- Learn from the experiences of past applicants through online resources like YouTube and Reddit. Many applicants discuss their experience of the Virtual Job Tryout online, and you may relate to some of them when it comes to your balance of strengths and weaknesses.
Therefore, some of them may have advice that is particularly suitable for you as an individual
- Practice your cooperation and conflict-resolution skills with real coworkers and customers. If you’re currently employed or volunteering anywhere, even in a very different role, go out of your way to see if any customers or clients require assistance.
If someone is upset, try to be one of the people that intervenes to resolve the situation. Ask coworkers to be brutally honest about things you could work on when it comes to collaborating with others effectively
- Practice your time management skills. As each section is timed, you should practice by taking part in activities that require you to make quick, intuitive decisions on your feet rather than activities in which you can deliberate about the perfect answer.
- When it comes to taking the actual Virtual Job Tryout, try to be yourself. The purpose of the Virtual Job Tryout is to assess your suitability for the role. If you don’t succeed at the Virtual Job Tryout, it just means you aren’t currently suitable for the role.
This is useful for you as well as Delta because it isn’t usually pleasant to be in a job that isn’t currently well-suited to you!
While it may sound intimidating and unusual, the Delta VJT is simply an online test to determine your suitability for a role at Delta. There are extremely comprehensive practice tests available through JobTestPrep – and by following our practical tips, your mind can be at ease when it comes to taking the actual test!
Sarah is an accomplished educator, researcher and author in the field of testing and assessment. She has worked with various educational institutions and organisations to develop innovative evaluation methods and enhance student learning. Sarah has published numerous articles and books on assessment and learning. Her passion for promoting equity and fairness in the education system fuels her commitment to sharing insights and best practices with educators and policymakers around the world.