Bank of America Teller Test: How to Prepare and Succeed

by Sarah Duncan

If you are an aspiring bank teller, you may well encounter the Bank of America Teller Test when embarking on your career.

The Bank of America Teller Test is an important element of the recruitment process that is designed to evaluate the essential skills and aptitudes required to be a successful teller.

It may seem daunting trying to prepare for this test, but with a strategic approach to preparation, you can ace this test with confidence and ease, and increase your chances of career success.

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Understanding the Bank of America Teller Test

If you are applying for a role with Bank of America, you may be required to take an assessment. This is an essential step of the recruitment process for many Bank of America positions.

Bank of America assessments are designed to test your knowledge and skills in various areas, including numerical ability, customer service skills, and attention to detail – all of which are essential elements of success as a bank teller.

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Bank of America Application Process

If you are interested in applying for a role with Bank of America, there is an intensive application process you must follow. Here’s what you can expect:

Identify position of interest

Explore the current job opportunities on the Bank of America careers website, to find one that appears to reflect your qualifications, skills, and aspirations.

Create a careers profile

Once you have selected a position you would like to apply for, click ‘apply’. Follow the steps to create your career profile and account.

Submit application

After creating your account, you will be taken to the application portal, where you can upload your resume. Ensure your resume is polished, relevant, and current.

Application confirmation

Once you have submitted your application, wait for a confirmation email in your inbox to ensure Bank of America has received it.

Application evaluation

The Bank of America talent acquisition team will review your resume to determine whether your qualifications and credentials match the position requirements.

If you are selected to progress, you will be contacted by a talent acquisition representative.


Many roles with Bank of America require candidates to sit for an assessment.  If an assessment is required, you will receive an email with instructions and a link to sit the online assessment.

If you are unsuccessful with the assessment, you can retake the assessment after six months.


You may be invited to participate in one or more job interviews. The number and type of interviews will vary by role and location, but you may have a phone call, conference call, video call, or in-person interview.

Interview questions will focus on the specific competencies required for the role.

Pre-employment assessments

The Bank of America recruitment team will run through final checks such as a background check, criminal conviction check, and conflict of interest inquiries to finalize your suitability for employment.

Offer of employment

The Bank of America recruitment team will evaluate your performance. If the team decides to progress your application, a written offer of employment will be extended to you.

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Assessment Test Structure

The Bank of America teller tests are completed online through a portal. If applicable, you will be sent an email invite with instructions about how to complete your assessment.

If you are applying for a “teller” position, you will be required to take the Bank of America Client Service Representative assessment.

A teller position is a highly desired entry-level position in Bank of America. The competition is tough, so you’ll need to work hard to stand out from the crowd.

It typically takes 45 minutes to one hour to complete the entire assessment. The assessment is split up into sections which each focus on different skills and aptitudes required for being a successful bank teller.

Certain sections are timed, while others are not.

What’s Assessed in the Bank of America Teller Test?

Within the assessment, your abilities within the following areas will be tested:

Situational Judgment

You may be presented with hypothetical scenarios and issues that could arise on the job as a bank teller.

You will be asked to choose an option that you believe represents the best approach for responding to the situation.

Situational judgment questions typically relate to customer service and effective communication.


You can expect to encounter mathematics questions in different formats throughout the assessment. These may be multi-choice questions, pattern identification questions, or require you to make formulaic calculations.

Logical Reasoning

The Bank of America Teller test typically includes various questions designed to test your comprehension and logical reasoning.

Though these are not directly related to situations you would encounter as a bank teller, they evaluate your general cognitive abilities.

Personality Test

As a teller for Bank of America, you will be in a customer-facing role. Bank of America requires its tellers to be engaging, personable, friendly, and reflective of company values.

Personality tests are included in the assessment to evaluate whether you hold desirable personality traits and attributes.

Preparing for the Bank of America Teller Test

In order to thoroughly prepare for the Bank of America Teller Assessment test, follow our tips and tricks:

Brush up on mathematic skills

Refresh your knowledge of basic mathematics, including percentages, ratios, fractions, estimates, and measurements

Practice under time constraints

It’s a good idea to practice answering questions within a set time, as certain sections of the test are timed.

It’s important that you feel confident with comprehending and answering questions quickly and accurately.

Familiarize yourself with Bank of America values

Many sections of the test, including the situational judgment section, will require you to demonstrate an understanding of the company’s values and culture.

Familiarize yourself with Bank of America’s values and principles, so that you can select answers that align with these.

Use online resources and practice tests

There are many resources online that can help you to practice for the Bank of America Teller Test.

JobTestPrep’s custom-made preparation packs are an excellent resource that provides you with the tools and skills required to ace your Bank of America Test.

JobTestPrep’s preparation packs provide sample questions and answers for all sections of the assessment, as well as score reports to identify areas that you need to work on and detailed answer explanations to help you improve your performance.

Practicing using JobTestPrep’s practice tests will help you to get ready for the real thing.

You can familiarize yourself with the structure and content of the test and become more confident with answering questions accurately under time pressure.

Be prepared on the day

When the time comes to take your test, ensure you are well prepared.

Get a good night’s sleep prior to taking the test. Set aside a time to complete the assessment, and find a quiet place where you can focus.

Have a calculator, notepad, and pen handy, and ensure your internet connection and computer are working optimally.

Sample Questions and Answers

Sample Question 1: Mathematics

John goes for a run every third day. Every Saturday he goes to the gym. If he goes to the gym and also runs today, how long will it take before there is another day on which he does both?

  1. 28 days
  2. 7 days
  3. 21 days
  4. 15 days
  5. 5 days

Answer: c. 21 days

To accurately answer this question, you must find the smallest common denominator of 3 (because he runs every 3 days) and 7 (because he goes to the gym every 7 days). The smallest common denominator of 3 and 7 is 21.

Sample Question 2: Logical Reasoning

Amelia is Brad’s sister. Catherine is Brad’s mother. Dave is Catherine’s father. Ellen is Dave’s mother. How is Amelia related to Dave?

  1. Amelia is Dave’s Sister
  2. Amelia is Dave’s Grandmother
  3. Amelia is Dave’s Granddaughter
  4. Amelia is Dave’s Daughter

Answer: c.

Amelia and Brad are siblings. That means, Catherine is also Amelia’s mother. Dave is Catherine’s father. Therefore, Dave is Amelia’s Grandfather, and Amelia is Dave’s granddaughter.

Final Words

The Bank of America Teller Test is an essential step in the recruitment process for teller positions.

Although it may seem daunting, thorough preparation is the key to success.

By following the tips and tricks provided, you can ace the Bank of America Teller test, prove your capability, and stand out from the crowd.

Remember to brush up on your basic mathematical knowledge and customer service skills, familiarize yourself with Bank of America values, practice answering questions under time pressure, and utilize resources such as JobTestPrep’s custom-made preparation packs.

Practice, confidence, and positive thinking will increase your chances of success. Good luck!

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