Mastering the USPS 477 Test for Customer Service (2024 Guide)

by Sarah Duncan

Plenty of businesses use tests or assessments to screen candidates and find the best recruit for any given job.

USPS is no exception to this strategy, and the USPS 477 test is their strategy for finding the best candidates for USPS customer service roles.

Take the USPS 477 Test to improve your score.

In this article, we’ll cover the ins and outs of the USPS 477 test to prepare you for your assessment. In this article, we’ll cover things like:

  • What the 477 test entails
  • What the 477 test is designed to assess
  • Where you can find good resources to help you with your study

And much, much more. Let’s get started!

What is the 477 Test?

The 477 test is one of USPS’ candidate recruitment tests. Formerly part of one generic test, the 477 was split off and refined into a specific test for would-be customer care representatives for USPS.

As pre-employment screening, the 477 has to be sat within 72 hours of your application because it is taken as part of your overall application and assessed together with it as one whole.

The 477 is an online test. You will be sent a link to the test by email after your application, and the test will take about 45 minutes to complete.

The 477 is made up of a selection of distinct sections. The first section entails workplace situations you might face as a USPS customer care representative.

The test offers a range of different questions about particular situations and gives you multiple choices to select which you believe to be the appropriate answer.

The next section of the test assesses your speed and accuracy in operating the cash register. This is a simple assessment of basic mathematics and how you handle money or sensitive transactions.

The third portion of the test is used to asses you as an individual and give the recruiters a bit of insight into who you are.

There are 39 questions in this section and they mostly revolve around work history and experience, personality, and skills that apply to your chosen role.

The final portion of the 477 test is another personality assessment, but more as an idea of your characteristics rather than in the context of any given job role from your work history.

This section does however tangentially relate to the skills the recruiters are looking for in the job role you have applied for.

Take USPS 477 Test Now

Test Format and Structure

The 477 test is broken up into four sections and is always done online.

The test will take about 45 minutes to complete, so be sure to set aside some time for it after your application. You must complete it within 72 hours of your application otherwise your application will be discarded.

As listed above, the four sections of the test are broken into customer care, working a cash register and other money skills, prior work history, and personality traits suited to the job that you are applying for.

Each of these sections would take about 15 minutes to complete and there is equal weighting given to each one, so you will need to be well-practiced in all four sections in order to really shine.

Study Strategies for the USPS 477

The USPS 477 is a broad test – and as such, you aren’t expected to be an expert in any particular section.

Further, because some of the sections of personality and characteristics-based, there are no actual formulas or specific answers you need to learn to answer them correctly.

That being said, there are ways you can set yourself up for success with the USPS 477 test to make it as easy as possible.

Firstly, and perhaps most importantly, practice tests can help prepare you for both the content and the form of the USPS 477, so trying your hand at a few practice tests can be a great strategy.

JobTestPrep.com offers a range of resources for studying the USPS 477, from example questions, to study tips, to full sample tests you can sit.

JobTestPrep also offers quality feedback and feedback reports to help you interpret your test results and where you can improve.

For the more personal questions, the most important thing to remember is that the recruiter will be assessing your answers against the information in your CV – so be sure to have a copy of it on hand as you sit the test so that your answers are consistent with what you’ve written.

For the workplace scenario questions you need to consider what would be a reasonable response and what you would reasonably expect yourself to do in any given scenario.

Remember that you are not being tested on USPS internal protocol, so you aren’t expected to know any official workplace rules.

The workplace scenario test is designed to test you on your reasonable critical thinking and general customer support knowledge.

Take USPS 477 Test Now

How to Get a High Score on the USPS 477

Getting a high score on the USPS will come down to your general preparation and your customer service experience.

The personality questions are not scored with a right/wrong rubric, so you don’t need to worry about your score in those sections. Just be sure to answer consistently with your resume and a true and fair representation of who you are.

Working the register questions are simple mathematics and handling money questions, so doing a bit of study on best practices when handling money will be strong preparation.

Sample Questions and Answers

Some example questions may be useful for understanding the shape of the test and what to expect before sitting it.

JobTestPrep.com has a range of example questions you can view, as well as full example tests.

Post-Test: Understanding Your Results

If you find yourself at the next stage of the interview process then congratulations, you passed the USPS 477 test. The test is an integral part of your application, so if you get to the next stage of the interview process you can be sure that you have passed the test.

The mathematics questions the the only questions that have strict correct answers – and since there are only three of these questions, you can assume you have to get all of them correct to pass.

If you do not pass this section, then you will know that your maths skills need to be improved.

Understanding the more general or personal questions is a little looser.

Recruiters are looking for consistent answers that convey the values of USPS customer care representatives, so the answers you give are not assessed in terms of correct answers or incorrect answers but more in terms of appropriate answers to the questions for an employee.

Final Thoughts

If you want to become a USPS customer care representative, you will need to pass the USPS 477 test.

It is so integral to the recruitment process that if you don’t complete the test within 72 hours, your application will be discarded.

Overall, the USPS 477 test is not difficult – but it should be taken seriously. It requires significant consideration, preparation, and focus. It’s not a long test, but it’s best to set aside plenty of time so you don’t feel rushed.

Finally, check out JobTestPrep.com for complete sample tests and questions, help interpreting your results, and anything else you may need to get fully prepared for the USPS 477.

Take USPS 477 Test Now