Teleperformance Assessment Guide: How to Prepare and Succeed

by Sarah Duncan

Thinking of joining the global giant Teleperformance? You could work from home, provide customer service to users around the world, and get onto a new career path. Understandably, these jobs are very desirable, and there’s a lot of competition. If you want to have your best chance of getting hired, it’s important to be as prepared as possible.

If you’ve been looking into employment at Teleperformance, you may have already heard of their assessment.

Take the Teleperformance Assessment Test to improve your score.

This test is designed to determine an employee’s eligibility for work in various roles, and it’s one of the key determinants of your success at landing a position.

If you want to learn all about the Teleperformance Assessment and find out how you can best prepare for the challenge, keep reading. We’ll cover everything you need to know, including:

  • What is the Teleperformance Assessment
  • Understanding Teleperformance’s Hiring Process
  • Preparation Strategies for Success
  • Key Areas to Focus On
  • Sample Questions and Answers
  • Final Thoughts

Let’s jump right in!

What is the Teleperformance Assessment

The Teleperformance Assessment is a series of tests designed to evaluate potential employees to determine if they are a good fit for the workplace.

This includes general company values such as language proficiency, clear written and verbal communication, and problem-solving, as well as more role-specific tests.

While exactly which assessment you are given depends on the role you are applying for, here are the main sections you are likely to encounter during the assessment:

  • System’s Diagnostic: This is just a quick check to make sure you have the necessary equipment to be able to complete the assessment and later work.

It ensures the site, your browser, and your network connection are functioning properly

  • SVAR Speech and Voice Language Skills Evaluation: This tests your spoken English language skills.

It takes around fifteen minutes, and tests you in several areas: Pronunciation, Fluency, Active Listening, Spoken English Understanding, Vocabulary, and Grammar. To test for these, the SVAR is broken into a few different sections:

  • Reading aloud
  • Repetition of spoken sentences
  • Answering simple questions
  • Vocabulary
  • Grammar
  • Timed responses.

One tip for this assessment is to remember that your spoken language is always going to be the focus, and it’s more important than getting the questions right.

For example, it is better to speak clearly and promptly and get the question wrong than it is to mumble the correct answer – though of course, it is better to get the answer right.

  • Typing Simulation Test: This test simply measures your ability to type quickly and accurately. It’s likely you will be asked to type out what you hear, though there may be a visual component as well.
  • Personality Test: The personality portion of the SVAR determines how well you fit within the company culture and which role(s) you would be best suited for.

While it’s important to be truthful, it’s also important to consider that they are asking about your behavior within a professional workplace and to think carefully about your answers.

  • AMCAT Basic Analytical Ability: The Aspiring Minds Computer Adaptive Test, or AMCAT, measures your cognitive ability in three main areas: numerical, logical, and verbal reasoning.

The AMCAT has twenty-four questions, and you are only given thirty-five minutes, so thinking and working fast is crucial for success.

  • Sales Competency Test: Depending on which role you are applying for, you may also be given a Sales Competency Test.

This will ask questions about your logic instincts in sales-related matters, as well as having company-specific scenarios.

Take Teleperformance Assessment Test Now

Understanding Teleperformance’s Hiring Process

While there are multiple steps in the Teleperformance hiring process, it is reasonably straightforward. Knowing what to expect can help you do your best each step of the way.

  • Online Application: The first step of the process is submitting an online application on the Teleperformance careers page.

You can also learn more about the company and application process by talking to a recruitment assistant off of the site

  • Assessment: The Assessment is the second step of the hiring process, making success here crucial if you want to move forward with your application.

Wait times vary, but it’s a good idea to have begun test prep before you submit your online application

  • Interview: If you do well on the assessment, you will be interviewed over the phone or video call by a recruitment worker, and then (if all goes well) by a hiring manager.

They’ll talk to you live to ensure you’re a good fit for the company

  • Offer: If your application, assessment, and interviews all go well, you should receive an offer. This will detail salary, contract, expectations, and more.

Even if you accept the offer, there may be additional background checks and paperwork depending on your region and the role – but after that, you’re hired.

Preparation Strategies for Success

For the best chance of landing a role at Teleperformance, it’s important to be well-prepared. This means refreshing and tailoring your C.V. for the online application, and being well rested, focused, and looking sharp for the interviews.

However, the most important step you need to prepare for is the assessment. Make sure you’re ready to go before beginning the assessment and have eaten, hydrated, and done anything else you need to before you start.

Try and do the test in a quiet, clean space clear of any distractions.

You should also study for the assessment to make sure you are ready to ace it. You can find guides online, like this one at JobTestPrep, that are tailor-made for the Teleperformance Assessment.

They have comprehensive guides, test setting simulations, and full practice tests that are close to the real thing.

Take Teleperformance Assessment Test Now

Key Areas to Focus On

Teleperformance is very focused on providing good customer service.

This means that your communication skills, spoken English (and other languages, depending on the role), and writing proficiency are some of the things they will be looking for most in a candidate.

You also need to be patient, polite, and good at resolving problems. They want employees who will find a solution for the customer as painlessly as possible (and with minimal cost to the company.)

Sample Questions and Answers

So what can you expect from the test itself? While it’s more useful to take a full practice test, here’s a taste at some of the questions you’re likely to be asked in the assessment:

  • Personality Assessment: For the personality portion of the test, you will be asked to rank statements based on how much they apply to you as a person.

For example, you could be asked to rank the statement “During meetings, I prefer to sit back and listen to others” from one to seven, with one being “Strongly Disagree” and seven being “Strongly Agree.”

A good answer here would be somewhere in the middle, while listening is important, so is being productive and sharing your ideas

  • SVAR: During the SVAR test, you will be asked to read aloud written sentences. Usually, they will give you a list of sentences and ask you to read a few random ones aloud – testing your ability to quickly follow directions as well as your speaking skills.

You will also be asked to repeat sentences said aloud back and answer simple questions to test your listening skills.

The vocabulary section will ask you for things like synonyms and acronyms for words, while the grammar section will ask you to choose the correct sentence out of a list of options.

The final timed section will present you with a topic, and then ask you to speak about it within a time limit (just over thirty seconds)

  • AMCAT: The AMCAT will ask you logic questions that test your ability to learn and apply rules.

This includes things like logic puzzles, pattern recognition, and deduction.  There will also be a verbal comprehension section, testing your ability to take information from a written passage

  • Sales Competency Test: This test will give you potential scenarios, and ask how you would respond. This includes things like selling strategies, overcoming objections, and recommending products based on the customer and their needs.

Final Thoughts

If you’re planning to apply for a role at Teleperformance, the assessment is perhaps the most important step.

However, with enough practice, you should be able to nail the assessment and land that job!

Take Teleperformance Assessment Test Now