Mastering the Starbucks Assessment Test: A Complete Guide

by Sarah Duncan

Does the prospect of working for the world’s largest coffee chain sound like a challenge you’re ready to take on? 

This article is going to be an invaluable addition to any Starbucks employee hopeful’s toolkit, as we’re going to show you:

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  • What you should be expecting going into the application process, including the purpose the test serves
  • The test’s format
  • Preparation strategies
  • What to expect once you have completed it. 

So, enthusiastic job hunters: let’s jump straight into it! 

What is the Starbucks Assessment Test?

The biggest name in coffee employs around 380,000 people worldwide, so it’s hardly surprising that they’ve devised a standardized screening process to easily test the eligibility of their applicants.

This test, also known as a Virtual Job Tryout, is designed to assess applicants’ customer service, problem-solving, and teamwork skills. 

Applicants can expect to be subject to personality tests (a friendly demeanor is essential in serving customers) and situational judgment tests (testing your aptitude for dealing with different situations). 

Face-to-face interviews are still an important part of Starbucks’ recruitment process, and will likely involve a continuation of the types of questions and scenarios fielded in the virtual job tryout.

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Application Process and Test Format 

A common starting point to begin your Starbucks application process is on their careers page. 

The initial online application will ask you for basic details such as employment and education history, as well as to add a CV and cover letter. 

If your application is chosen to progress into the next round of the recruitment process, you should be asked to participate in an over-the-phone interview. 

These usually take between 15 and 30 minutes and are used to clarify information from your online application as well as ask more specific questions assessing your suitability for the role you have applied for.

The next stage in the screening process is the all-important Virtual Job Tryout. 

The personality test section may ask you to gauge how customers/ fellow employees feel in various hypothetical situations, and/or to rate how you feel about certain statements on a scale from 1 – 10. 

The rest of the test will consist of multichoice questions designed to get a feel of the personality of the applicant!

Preparation Strategies for the Test 

To fail to prepare is to prepare to fail. We strongly advise you to spend a good amount of time preparing for your Starbucks assessment. 

This can be done in a couple of different ways. 

First, it’s important to understand exactly what Starbucks is looking for in an employee. 

This is essentially an honest, high-energy team player. Having an eye for details and an aptitude for hard work are also vital characteristics. 

Starbucks considers itself to be as much a connection hotspot as a coffeehouse. Being a friendly, inclusive person will be a big green tick next to your name if you are looking to begin a career with the company.

There are also ways to prepare for the specific content of the situational judgment and problem-solving sections of the test. 

JobTestPrep’s tailored simulations and feedback reports for improvement will guarantee applicants are as well prepared for the test as they can be.

You’ll get a host of different resources, such as all types of reasoning tests, aptitude tests, language tests, and personality profiling tests.

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Post-Assessment: What to Expect 

You’ve completed the Starbucks assessment test – congratulations! 

You’re one step closer to securing employment. Now that you’re in this situation, keep an eye on your email or text inbox; there’s a good chance a member of the Starbucks’ recruitment team will be getting in touch with you to organize a face-to-face interview – typically the last step in the process before they decide to make a formal offer of employment. 

And listen: if they do, that’s great! But if they don’t, that’s also okay. Stay persistent and don’t let it affect your self-esteem; you’re amazing, and you’re going to work out the next step of your professional career in time.

Final Thoughts 

This article set out to provide you with valuable information with which to approach Starbucks’ Assessment Test, from a rundown of the Assessment format and tips on what Starbucks is looking for in their employees to preparation strategies and next steps.

Now you have this insight, we encourage you to approach the test with confidence and wish you the very best of luck in all your future career endeavors.

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