Find the right candidate. Fast.
Role-plays are the quickest way to gauge candidates’ professional capabilities and personal style. They’re highly effective, but you need the right resources to make them work properly. That takes time. We know you’re busy, so we’ve done the hard work for you.
Ready-made role-play resources.
Our Role-play Masterclass (Business License) will transform your HR role-play capability by giving you the tools you need to run effective role-plays immediately.
Built around the ACHQ Elite Role-Play Framework™ the Role-play Masterclass (Business License) includes:
- 3 detailed high-quality role-plays ideal for recruiting a wide variety of roles. (Sales, marketing, customer service, finance, management.)
- Candidate’s answer sheets – what you should look for during each role-play. (These can be given to candidates for post-assessment feedback.)
- Recruiter’s guidance sheets – How to ‘play’ your role: How to set the scenario; “what you know and what they know” etc. This is a huge timesaver for facilitators.
- ‘Analysis & Actions’ documents essential tools for candidates and recruiters to identify knowledge and capability gaps post-assessment.
- Observation & Feedback documents for recruiters to capture key insights, strengths and developments areas. Useful for internal notes, but can be used as powerful feedback documents if you wish.
TWO BONUSES (These were originally created for candidates, but recruiters found them useful, so we now include them with our business license product as free and optional bonuses.)
- ‘Roleplay Success’ podcast episode – useful for preparing candidates beforehand (optional).
- 45-minute candidate coaching video which walks candidates through the ACHQ Elite Role-Play Framework™ (our step-by-step checklist for role-play success). Again, sharing this is at the recruiter’s discretion.
Mike Kennedy is a careers and recruitment guru with 17 years’ experience working and recruiting for some of the biggest corporate employers in the UK, including BSkyB, UniLever, the BBC and News International.
Mike provides employability workshops for leading UK universities, writes for Guardian Careers and runs AssessmentCentreHQ.com, a free job-hunting and careers resource for graduates and young professionals.
You can find Mike on twitter here.
3 high-quality detailed roleplays
“The Underperforming Employee” – In this scenario you must address the performance of a long-serving key member of your team. Ian has worked for the business for many years and has been a star performer, but his performance has dropped alarmingly and something needs to be done.
The candidate must review the supporting data and meet with ‘Ian’ to identify the source of the issue and turn things around. This is an ideal role-play to assess all managerial competencies.
Page by page outline: Intro page; Candidate’s brief; Supporting information for the scenario includes fictional emails from clients, peers and your line manager, a customer letter an organogram and team performance statistics; Candidate’s answers sheet (a detailed outline of how best to approach the task); Recruiter’s notes (a guidance document which substantiates the scenario and highlights key competencies and skills you should look for); ‘Analysis & Action Points’ sheet (to be completed by the candidate); ‘Observation & Feedback’ sheet (to be completed by the recruiter).
“Hampton & Finch – A Client Case Study” – In this scenario the candidate is asked to review the financial performance and strategic direction of a large client’s business before interpreting that data and making recommendations to senior management about what is means for your company. This is a commercially focused and analytical roleplay which is ideally-suited to a role tasked with driving strategic growth and with P&L responsibility. (For example: financial services, sales/buying roles.) There is also a strong managerial & leadership element to this roleplay; it is well-suited to a broad spectrum of commercial roles.
Page by page outline: Intro page; Candidate’s brief; Supporting information for the scenario includes financial performance (half-year results) fictional emails and a press release; Candidate’s answers sheet (a detailed outline of how best to approach the task); Recruiter’s notes (a guidance document which substantiates the scenario and highlights key competencies and skills you should look for); ‘Analysis & Action Points’ sheet (to be completed by the candidate); ‘Observation & Feedback’ sheet (to be completed by the recruiter.)
“Jess Goodluck: The Discontented Team Member” – This scenario assesses candidates’ inter-personal skills and management ability. Jess is a strong performer who, for reasons unknown, is poised to abruptly leave the company.
The candidate must meet with Jess and either retain a positive and motivated team member or ensure the business is protected despite her departure. This revealing roleplay examines how candidates assess and motivate others.
Page by page outline: Intro page; Candidate’s brief; Supporting information for the scenario includes fictional emails, an organogram and team performance statistics; Candidate’s answers sheet (a detailed outline of how an elite candidate would handle the task); Recruiter’s notes (a guidance document which substantiates the scenario and highlights key competencies and skills you should look for); ‘Analysis & Action Points’ sheet (to be completed by the candidate); ‘Observation & Feedback’ sheet (to be completed by the recruiter).
Candidate’s Answer Sheets
These ‘cheat-sheets’ give an insight into how a high-level candidate would approach each roleplay. This saves valuable planning time. (This is a versatile resource which can be used internally or externally AND both pre and post assessment.)
Recruiter’s Guidance & Notes
This documentation shows employers what to look for and how to make the best of each scenario. For recruiters and facilitators this is an incredible time-saver and increases the efficacy of the process.
Analysis & Action templates for each roleplay
What worked well? What didn’t? These guided templates help to identify and prioritise knowledge & capability gaps (and subsequent actions).
Observation & Feedback guides
These documents allow quick and efficient note-taking to be turned into actionable feedback and development areas. They make life easier for recruiters and (optionally) provide candidates with a prioritised framework for self-improvement.
“Roleplay Success” Podcast episode
This 15-minute audio guide is a great primer for the basic structure of roleplay success. Listen on-the-go, in the car, on the tube etc.
Coaching video & ACHQ Role-Play Framework
If you wish, you can show this video to candidates and they’ll be taken through the formula for perfect roleplay performance: The ACHQ Elite Role-Play Framework™ (which has helped thousands of job-hunters and recruiters). There is also a printable version of the framework included.
It’s a proven step-by-step process which is easy to follow and highly effective. It captures the key moments that every successful role-play must feature.
30-day money-back guarantee
We’re so absolutely sure that you’ll love your Role-Play Masterclass that we’re happy to offer an unconditional, no-questions asked 30-day money back guarantee.
If for whatever reason the Role-Play Masterclass does not satisfy you in any way, simply send us an email here within 30 days from your purchase and we’ll refund you right away.
If you have any questions that haven’t been answered here please get in touch and a member of the team will be happy to help. Thanks!